Introduction

OpsRamp is a hybrid IT operations management (ITOM) platform that empowers organizations to monitor, manage, and automate infrastructure across cloud, on-premises, and hybrid environments - all from a single, unified interface.

As a core part of this platform, Tenancy Management provides the foundation for scalable, secure, and efficient operations. It allows you to manage multiple business units, customers, or environments with clearly defined boundaries, role-based access, and delegated control – ensuring governance, visibility, and operational flexibility across your organization.

Key Capabilities

  • Dedicated Workspace: You operate within your own secure tenant. Your data, devices, alerts, integrations, and configurations are completely isolated from other organizations.
  • Role-Based Access Control (RBAC): You can define precise user roles and permissions, ensuring that users only access the resources and actions relevant to their responsibilities.
  • Policy Management: You may inherit global policies defined by your Service Provider or Partner. You can create and manage your own policies to meet your operational requirements.
  • Custom Branding (If Enabled):
    • You can configure your own logo, theme, and login experience.
    • You can personalize the platform to reflect your organization’s identity.

Use Cases

  • Isolated Operational Environment: Your organization can maintain separate monitoring rules, alert configurations, integrations, and user roles, all within your own secure tenant.
  • Controlled User Access: You can grant access to internal teams, departments, or stakeholders with tenant-restricted roles, ensuring that users only see what is relevant to them.
  • Delegated Administration: You can assign administrative responsibilities to different teams within your organization without impacting other tenants or higher-level governance.
  • Compliance and Data Separation: Tenancy helps you meet regulatory and compliance requirements (such as GDPR, HIPAA, or regional standards) by maintaining strict data isolation and controlled access.
  • Geographic Segmentation: If your organization operates across multiple regions (e.g., APAC, Japan, South America, Canada), you can structure your environments accordingly while still maintaining centralized visibility.